Guild Wars 2 Mass Account Hacks

According to the Ars Technica website over 11,000 Guild Wars 2 accounts have been affected by password attacks recently perpetrated by hackers. Apparently the hackers have obtained huge lists of email addresses and passwords stolen from a recently hacked Guild Wars 2 fansite. Just last weekend ArenaNet officials have stated that they received around 8,500 support tickets relating to the account hacks.

A recent post in the Guild Wars 2 Wiki addresses the issue:

Hackers have lists of email addresses and passwords stolen from other games and web sites, and collected through spyware, and are systematically testing Guild Wars 2 looking for matching accounts. To protect yourself, use a strong, unique password for Guild Wars 2 that you've never used anywhere else!

When accounts are hacked and then used for botting or spamming ads for gold sales, we ban the accounts until we can return them to their rightful owner. If you login and see the message, "this account has been permanently banned for a violation of the User Agreement," and if you're not a gold seller, it's likely that your account was hacked. Please contact customer support using the instructions below.

If you see email authentication messages in your inbox asking you to approve a login that you didn't initiate and from someplace you don't recognize, that's a sign that a hacker knows your account name and password, and is only being prevented by the email authentication feature from accessing your account. You should immediately change your password to a new, unique password that you've never used anywhere else.

You can find more tips for keeping your Guild Wars 2 account secure in this article.
 

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